GEMVZ
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Viator

Tripadvisor / Viator

 
 

I am unable to disclose the details of some of the work I have completed. Please reach out to me if you would like to know about any of this work.

I worked in the B2B side of the business as a UX/UI Designer (Full scoping and research to design and DQA journey) from August 2021 until January 2023. I then moved with Viator to London and joined the B2C side of the business in a predominantly research role from January 2023 to present.


Responsibilities include:

  • B2B: Researching and designing features and updates for the Operator facing NSP website that communicates and populates the traveller facing Viator.com. Working with PMs and engineers to ensure insights and designs are carried through the whole process to launch.

  • B2C: Facilitating discovery research as well as unsability testing for the Traveller facing Viator website in order to inform future strategic decisions in the company. Working with designers, PMs and engineers to ensure insights are carried through the whole process to launch.

Skills:

Experience designing for company business and strategy goals and designing for an established B2B and B2C product. Experience using Figma to create high-level detailed designs. Experience developing user flows and research boards in Miro. Experience using Great Question, UserTesting.com, Qualtrics and UserInterviews to facilitate user research and usability testing.

Achievements:

B2B: Individual Design resource that helped facilitate the launch of the Viator Accelerate Program - Facilitated research into the pilot launch to inform the next iteration of the program. The Viator Accelerate Program “played a critical role” in the record-breaking growth seen in the third quarter (41% increase) and the $3 billion in gross bookings generated in 2023.